Terms and Conditions

Agreement between Users and Shipthedoc.com

The Shipthedoc.com website ("Shipthedoc") is comprised of various web pages operated by EASYEX LLC. Shipthedoc.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein(the "Terms"). Your use of Shipthedoc.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference. EASYEX LLC is a web-based shipping solution that streamlines the order fulfillment process for online retailers. With real-time integrations into popular marketplaces and shopping cart platforms, EASYEX LLC handles everything from order import and batch label creation to customer communication. Advanced customization features allow EASYEX LLC to fit businesses with any number of users or locations.

Electronic Communications

Visiting Shipthedoc.com or sending emails to us constitutes an electronic communication. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email or on the site, satisfy any legal requirement that such communications be in writing.

Your Account

You are more than welcome to sign up and use our service. However, our shipping aggregation service (AKA, consolidated shipper account) is exclusive to users who do not currently have a FedEx or UPS carrier account or any sort of service agreement. If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Operating and maintaining multiple Shipthedoc accounts is prohibited. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Shipthedoc is not responsible for third party access to your account that results from theft or misappropriation of your account. Shipthedoc reserves the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion. Shipthedoc does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use Shipthedoc.com only with permission of a parent or guardian.

Cancellation/Refund Policy

You may close your account at any time, upon the fact that all the pending charges are reconciled and your account does not have a negative balance.

Links to Third Party Sites/Third Party Services

Shipthedoc.com may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Shipthedoc and Shipthedoc is not responsible for the contents of any Linked Site, including but not limited to any link or services contained in a Linked Site, or any changes or updates to a Linked Site. Shipthedoc is providing these links or services to you only as a convenience, and the inclusion of any link does not imply endorsement by Shipthedoc of the site or any association with its operators. Certain services made available via Shipthedoc.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the Shipthedoc.com domain, you hereby acknowledge and consent that Shipthedoc.com may share such information and data with any third party with whom Shipthedoc has a contractual relationship to provide the requested product, service or functionality on behalf of Shipthedoc.com users and customers. By using any services or functionality of Shipthedoc you hereby acknowledge and comply with terms and conditions from any other third Party websites/Companies/Organizations, including but not limited to: FedEx, UPS, USPS, eBay, Amazon, Big Commerce, Shipstation, Shopify, and Wal-Mart, etc.

Shipthedoc insure services and polices are provided by EasyPost Insurance (easypost.com)

The Coverage Does Not Insure the Following:

1. Coins, bullion, loose diamonds or stones, jewelry, rock slabs, stocks, bonds, currency, deeds, evidence of debt, travelers checks, money orders, gift certificates, calling cards, lottery tickets, event tickets, or any other negotiable documents.
2. Coins, bullion, loose diamonds or stones, jewelry, rock slabs, stocks, bonds, currency, deeds, evidence of debt, travelers checks, money orders, gift certificates, calling cards, lottery tickets, event tickets, or any other negotiable documents.
3. Merchandise shipped on consignment, memorandum or approval unless shipped in fulfillment of an order or request.
4. Loss, damage, or non-arrival of any package or its contents which (a) is addressed, wrapped, or packed insufficiently, incorrectly, or contrary to carrier's packaging requirements; or (b) bears a descriptive label or packaging which tends to describe nature of contents EXCEPT if shipped via Parcel Post and required by Postal Laws and Regulations.
5. Damage which is deemed exceedingly minor, frequently occurring, or caused by the nature of the product itself regardless of careful handling.
6. Cosmetic damages limited to the packaging where the intended good is not damaged.
7. Any package where the damage is deemed preventable had the shipment included the appropriate use of packing materials such as, but not limited to, packaging tape, bubble wrap, packing peanuts, crumpled paper, styrofoam, or mail rollers.
8. Any package containing personal goods, gifts, samples, or promotional items shipped on behalf of the insured or insured's employees.
9. Any package shipped to (a) a prohibited country or any location that would be in violation of any U.S. economic or trade sanctions, including, without limitation, Office of Foreign Assets Control (OFAC) Restricted Countries (with such information available here) or (b) any country or any location that would be in violation of applicable U.S. and/or carrier shipping restrictions related to COVID-19 or other disease-related outbreak, as may be updated from time to time. Information can be found here.
10. Against loss or damage arising out of dishonesty on the part of the insured or insured's employees.
11. Against loss or damage caused by or resulting from: (a) hostile or warlike action in time of peace or war, including action in hindering, combating or defending against an actual, impending or expected attack, (1) by any government or sovereign poser (de jure facto), or by any authority maintaining or using military, naval or air forces; or (2) by military, naval or air forces; (3) by an agent of any such government power, authority or forces (b) any weapon of war employing atomic fission or radioactive force whether in time of peace or war; (c) insurrection, rebellion, revolution, civil war, usurped power, or action taken by governmental authority in hindering, combating or defending against such an occurrence, seizure, or destruction under quarantine or Customs regulations, confiscation by order of any government or public authority or risks of contraband or illegal transportation of trade.
12. Against loss or damage caused by nuclear reaction/radiation or radioactive contamination, all whether controlled or uncontrolled, and whether such loss be direct or indirect, proximate or remote, or be in whole or in part caused by, contributed to, or aggravated by the peril(s) insured against in this Policy; however, direct loss by "fire" resulting from nuclear reaction/radiation or radioactive contamination is insured against by this Policy.
13. Against loss or damage caused by Customs seizure, inspection, handling, or destruction.
14. Any package containing goods prohibited or restricted from entering the intended country of delivery.
15. Surcharges, including but not limited to: shipping costs, tariffs, seller fees, and processing fees.

Shipthedoc insure services and polices are provided by EasyPost Insurance (easypost.com)

Insurance Conditions:

1. A. EasyPost will not be liable if packages are not reported to EasyPost within 30 days and where the related premiums had not remitted. When submitting a claim to EasyPost Insurance, you waive the right to seek a claim with any other insurance provider for the same shipment. EasyPost Insurance will not cover any package that is already being processed by other carrier insurance(s). EasyPost Insurance will not process any claims which are initiated, pending, or completed by, another insurance provider.
2. B. All claims regarding damage are to be completed with EasyPost within thirty (30) days of shipping label creation. All claims regarding loss are to be completed with EasyPost thirty (30) days past shipping label creation, but no later than sixty (60) days past shipping label creation. You will submit (a) a completed EasyPost claim form, (b) a copy of original invoice to customer, (c) a copy of customer note stating damage sufficient to substantiate loss or stating package had failed to be delivered, (d) and photos displaying the damage to the product and packaging (if applicable). The package recipient should hold damaged items in the event they are requested during claim processing. All damaged property for which payment (not repair cost) or replacement has been requested or made, must on request, be returned to EasyPost. FAILURE TO RETAIN DAMAGE PROPERTY MAY AFFECT FINAL SETTLEMENT OF CLAIM.
3. C. Claims regarding loss where the carrier's tracking records have the shipment marked as delivered will not be honored, unless documentation from the carrier is provided, which acknowledges a mistake in the tracking information, or if adequate proof is provided to support theft or mishandling.
4. D. Claims regarding loss or damage where the shipment is signed for will not be honored, unless adequate proof is provided to support theft or mishandling.
5. E. For claims regarding damage, EasyPost may request for the item to be examined and a repair quote to be issued and submitted to EasyPost for review. If the repair service is able to restore the item to its intended condition, EasyPost may choose to settle the claim for the value of the repair, rather than the full value of the item.
6. F. For claims regarding theft, stolen property or misdelivery, EasyPost requires (a) signature-required delivery for those shipments valued at five hundred dollars ($500) or greater and (b) valid tangible documentation and/or evidence for any claims exceeding five hundred dollars ($500). Such valid documentation and/or evidence may include, without limitation: (i) written acknowledgement of such theft, stolen property or misdelivery from the respective carrier; (ii) video footage, (iii) police report and/or (iv) other documentation and evidence. EasyPost will not accept any claims for theft, stolen property or misdelivery where there is a valid signature from customer, or a customer representative, acknowledging receipt of a shipment.
7. G. EasyPost may request additional documentation or information during the claim process. Additional documentation or information may be requested from the recipient, carrier, manufacturer, 3PL warehouse, or any other 3rd party along the supply chain.
8. H. The maximum amount of insurance that can be purchased through EasyPost is $5,000 per shipment.
9. I. Any covered loss will be credited by EasyPost directly to the insured's EasyPost account within thirty (30) days of submitting its claim; provided that EasyPost receives (i) the claim and (ii) all required claim documentation and requested damaged goods where applicable. If you do not receive a response from EasyPost with a ticket number within forty-eight (48) hours, your claim has not been received by EasyPost and you will need to resubmit the claim and/or connect with EasyPost support in order for EasyPost to process your claim.
10. J. No suit or action for the recovery of any claim under this Policy shall be sustainable in any court of law or equity unless commenced within twelve (12) months after you discover the occurrence which gives rise to the claim, provided, however, that if by the laws of the State within which this Policy is issued, such limitation is invalid, then any such claim shall be void unless such action or suit commences with the shortest limit of time permitted by the laws of that State.
11. K. This policy may be canceled at any time by your written request or by us upon thirty (30) days written notice, or the number of days if greater, required by the regulations in your State. However, such cancellation shall not affect any shipments already made for which reports and premium have been tendered by you and accepted by EasyPost.
12. L. The yearly anniversary of the Policy inception date shall be regarded as the annual renewal date.
13. M. Policy changes can only be affected by EasyPost.
14. N. This Policy treats banded boxes and pallets of boxes as one single package.
15. O. If a part of a pair or set is lost or damaged, EasyPost will only pay a reasonable and fair portion of the total value of the pair or set and NOT the total value.
16. P. This Policy is void if you have intentionally, fraudulently, or recklessly concealed or misrepresented any material fact or circumstance relating to this insurance.
17. Q. This Policy overrides any previously existing forms and documents provided by EasyPost Insurance.
18. R. EasyPost may update, modify, alter or amend this Policy from time to time.

Third Party Accounts

You will be able to connect your Shipthedoc account to third party accounts. By connecting your Shipthedoc account to your third party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third party sites). If you do not want information about you to be shared in this manner, do not use this feature.

International Users

The Service is controlled, operated and administered by Shipthedoc from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Shipthedoc Content accessed through Shipthedoc.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.

Indemnification

You agree to indemnify, defend and hold harmless Shipthedoc, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorneys' fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Shipthedoc reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Shipthedoc in asserting any available defenses.

Liability Disclaimer

The information, software, products, and services included in or available through the site may include inaccuracies or typographical errors. Changes are periodically added to the information herein. Shipthedoc and/or its suppliers may make improvements and/or changes in the site at any time.

Shipthedoc and/or its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services and related graphics contained on the site for any purpose. To the maximum extent permitted by applicable law, all such information, software, products, services and related graphics are provided "as is" without warranty or condition of any kind. Shipthedoc and/or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title and non-infringement. To the maximum extent permitted by applicable law, in no event shall Shipthedoc and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the site, with the delay or inability to use the site or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the site, or otherwise arising out of the use of the site, whether based on contract, tort, negligence, strict liability or otherwise, even if Shipthedoc or any of its suppliers has been advised of the possibility of damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. If you are dissatisfied with any portion of the site, or with any of these terms of use, your sole and exclusive remedy is to discontinue using the site.

Termination/Access Restriction

Shipthedoc reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Delaware and you hereby consent to the exclusive jurisdiction and venue of courts in Delaware in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section. You are not allowed to ship items that are prohibited by Carriers (UPS/FedEx/USPS) or by law or regulation of any federal, state or local government in the origin or destination countries or which may breach any applicable export, import or other laws. Otherwise, Shipthedoc has the right to terminate your access to the Site and the related services.

The prohibited and restricted items are including, but not limited to:

1. Dangerous goods;

2. Hazardous goods;

3. Items Requiring Prior Authorization.

Please refer to Carriers’ policies for details:

List of Prohibited Articles for UPS services:

List of Prohibited or Restricted Articles for FedEx services:

Shipping Restriction for USPS service:

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Shipthedoc as a result of this agreement or use of the Site. Shipthedoc ‘s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Shipthedoc’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Shipthedoc with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Shipthedoc with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Shipthedoc with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.

Privacy

Your use of Shipthedoc.com is subject to Shipthedoc’s Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.

Changes to Terms

Shipthedoc reserves the right, in its sole discretion, to change the Terms under which Shipthedoc.com is offered. The most current version of the Terms will supersede all previous versions. Shipthedoc encourages you to periodically review the Terms to stay informed of our updates.

Contact Us

Shipthedoc & EASYEX 7 Sawmill ln, Dover Plains, NY 12522 Email Address: help@Shipthedoc.com Telephone Number: 646-5048777 Effective as of January 1, 2021